Please read carefully the user's guide included with your software package and check the online help. You will find useful information on the installation procedure and details for proper use.

If you encounter any problem for which you find no solution in the manual or in the on-line help, please check FAQ pages.

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• Unsolved problem

If you are unable to solve your problem with the help of your user's guide or the FAQs, please send us a message using the contact form.
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• the software version
• the computer type and environment (Operating system, Internet browser, installed softwares...)
• your purchasing details (place and time) and your order number if purchased on download through our partner “Element 5”.